We are open and transparent about all our fees. You can download our up-to-date Landlord Fee Schedule here.
Client Money Protection
Every year, unprotected landlords and tenants lose money when their funds are misappropriated.
Under current legislation, the Consumer Rights Act 2015 made it a legal requirement for every lettings agent in England to display whether or not they are a member of a Client Money Protection (CMP) scheme.
Lifestyle are members of ARLA Propertymark - the UK’s foremost professional and regulatory body for letting agents representing almost 9,000 members.
The Propertymark Client Money Protection (CMP) Scheme provides compensation for landlords and tenants when agents misuse or misappropriate their rent, security deposit or any other client funds.
Should this happen and a landlord is using a letting agent who is registered with ARLA Propertymark, the landlord can make a claim and Propertymark will arrange a reimbursement, subject to CMP scheme limits.
Download a copy of our Propertymark Client Money Protection Certificate here.
The Propertymark Conduct and Membership Rules can be found here.
Letting Agency Redress
Since 1st October 2014, all letting agents have been legally required to be a member of one of three government-approved letting agency redress schemes.
Lifestyle is a member of the Property Redress Scheme, the purpose of which is to settle or resolve complaints made by consumers against their members.